If you have a complaint about your barrister, then you should try to resolve it with our chambers. Information on how to do this is provided in your client care letter.
If you are not satisfied with the outcome of your complaint, then you can contact the Legal Ombudsman. The Legal Ombudsman is an independent organisation, it deals with complaints about the service provided by all types of lawyers in England and Wales and will advise you accordingly.
Any complaint to the Legal Ombudsman should be made within 6 months of receiving the final response letter to your complaint from your barrister (as long as the response tells you about your right to complain to the Ombudsman and the 6-month time limit).
The Legal Ombudsman can provide more detailed information on how to make a complaint. You can contact the Legal Ombudsman:
Direct Access barristers are regulated by the Bar Council and the Bar Standards Board and have strict professional rules by which they abide, giving you the benefit of consumer protection and the backing of a professional conduct regime built up over centuries.
Only the barristers who have achieved a specialist direct access qualification are allowed to work directly with clients.